Customer Service

Looking for a stepping stone into the world of Customer Relations? If so, then this Apprenticeship could be just what you need to get your career off to a flying start.


The VLUK customer service apprenticeships prepare you for everything from handling customer queries to analysing customer feedback and planning improvements.

The scheme provides you with the knowledge to make it in this tough industry.

Practical Training

We strongly believe in motivating you to reach your full potential and preparing you for life as a professional. As a result, we fully endorse industry based learning.

90% of students stay in employment after finishing their apprenticeship

During the programme you will be expected to work a minimum of 30 hours a week and study for 6.

Relevant apprenticeships could see you working in any customer facing sector, including sales, admin, managing volunteers and junior staff, marketing, health, safety and well-being of staff, and handling customer queries.

The programme offers both Intermediate and Advanced Apprenticeships, and has been specifically designed for individuals who want to learn and earn within a customer led environment.

All academic content will be provided through an online learning platform, The Brain, and delivered by industry experts.


The programme will not only prepare you for a customer service environment but it will increase your confidence, expand your knowledge and develop your customer service skills.

Many of our former students have progressed within their existing workplace or go on to find work with other companies whilst others choose to apply for further apprenticeships.

A Customer Service Apprenticeship can also open doors to a range of industries as high levels of customer service skills are a fundamental requirement for many employers.

Previous Customer Service Apprentices have found jobs in retail, call centres, hospitality, financial services or sport and recreation.

If you didn’t already, by the time you are finished your apprenticeship, you will have the desire to grab every opportunity available to you.


To be highly regarded in any industry you have to work hard. Be it their approach to coaching or theoretical study, all applicants who enter the programme must be prepared to work hard.

Put in the hours and the rewards will come.

A typical apprentice can expect to spend anything between 30-36 hours a week studying, training, and developing his or her work experience. There are no half measures or shortcuts to success.

A conventional timetable for PE and School:

 Admin support.
Industry Based Work & Admin support

Morning Industry Based Work.
Admin supportIndustry Based Work 

Morning Admin support.
Industry Based Work & Admin support

Morning Mentor Meeting & Industry Based Work.
Admin supportIndustry Based Work 

All day
Academic day. Independent Study.

The timetable is an example but it can be tailored to the needs of the business. Also, working hours can be increased as long as the apprentice is paid accordingly.


Throughout the programme apprentices will be challenged both in customer service employment and through studying a variety of theory units. These units will provide the essential groundwork knowledge required to establish yourself in the workplace.

One-to-one support will be available from the work-based mentor throughout the apprenticeship and you will work alongside an established member of staff.  You will continue to develop in your position day-by-day, eventually moving onto planning; leading, managing and reviewing projects, whilst being mentored and observed.

An apprentice is seen as a valuable employee, so you will be expected to work and conduct yourselves in a professional manner at all times.

Training is designed to develop the apprentice’s interaction skills with others and give them the knowledge and understanding of everything that is required to become a valued member of the customer service industry.

Courses we offer

Apprenticeships - Customer Service

Level 2 Intermediate Apprenticeship in Customer Service

Apprenticeships - Customer Service

Level 3 Advanced Apprenticeship in Customer Service

Start Date
Monthly from September - August

Course type
Full-time Apprenticeship

Course Duration
13 months

Various - see map

Level 2 Intermediate Apprenticeship
Level 3 Advanced Apprenticeship

Based on National Apprenticeship wage

Entry Requirements
Dependent on course, and interview

Course progression
Access to further/higher education

Career opportunities
Retail, call centres, hospitality

Further information
Course enquiry line:
01753 362248

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