Course Details

Apprenticeships – Customer Service

Level 2 Intermediate Apprenticeship in Customer Service

This Apprenticeship is designed to provide a vocational pathway into the world of customer service.

It is particularly suited to young adults aged 16-23 years old looking to develop a career in customer care, focussing on aspects such as delivering customer service, understanding customers and customer retention, and resolving customer problems. It is the ideal stepping stone to the Level 3 Advanced Apprenticeship.

The work
As an Apprentice in Customer Services, you can expect to be employed for 30 hours a week in a setting that will typically give you the opportunity to provide services to customers. You will need to have a clear and up-to-date knowledge of your organisation’s products and services, and be able to communicate with all sorts of people.

You will need a passion for ensuring that customers are dealt with in a positive, reliable and pleasant way, as well as the desire to work hard to achieve.

As a Level 2 Apprentice, you will be expected to hone your skills by offering advice, answering questions, and dealing with complaints. Typical roles include customer service trainee/representative/agent.

Many Customer Service Apprentices are engaged in retail, financial services, call centres, hospitality or sport and recreation.

The learning
On top of the 30 hours of work, you will need to spend a minimum of 6 hours on your studies. This will ensure that you keep up to date with everything, and provide the evidence required to achieve the Apprenticeship.

All learning and assessment resources are provided on The Sports Brain, and will be supported by an on-site professional mentor, who will be able to give you advice and guidance on completing your work as well as future career prospects.

You will also be assigned an assessor, who will visit you in the workplace to assess your progress.

Approximately 13 months

Recognised Qualifications

  • Level 2 Diploma in Customer Service
  • Level 1 Functional Skills in English and Maths

Where you can study

You can study this course at the following locations:
Click on the Location Map to find out more about that course provider.

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Start Date
Monthly from September - August

Course Type
Full-time Apprenticeship

Course Duration
Approximately 13 months

Various - see map

Level 2 Intermediate Apprenticeship in Customer Service

Based on National Apprenticeship wage

Entry Requirements
From 3 GCSE’s, interview dependent

Course Progression
Access to further education at Level 2 or 3, including L3 Advanced Apprenticeships.

Career Opportunities
Call centre agent, retail, hospitality

Further Information
Course enquiry 01753 362248