Schools Apprenticeship Service
The Customer service apprenticeship programme is designed for schools looking to enhance their customer service offering to their parents, young people and the wider community
The programme offers apprentices and existing employees a foundation to develop skills in customer service and relations.
Although Customer service apprentices are often used in industry, the programme has become increasingly popular with schools in recent years.
Common roles filled by customer services apprentices in schools, include dealing with parents and the wider community, sales and service in relation to community facilities and supporting the operations team.
Monthly from September 2015
Level 2 Intermediate Apprenticeship
Level 3 Advanced Apprenticeship
Based on National Apprenticeship wage
Apprentices need to be employed by the school
Typical job roles include Administration assistant, and facilities customer services assistant
Access to further/higher education
Retail, call centres, hospitality