Schools Apprenticeship Service
Customer Service

The Customer service apprenticeship programme is designed for schools looking to enhance their customer service offering to their parents, young people and the wider community


The programme offers apprentices and existing employees a foundation to develop skills in customer service and relations.

Although Customer service apprentices are often used in industry, the programme has become increasingly popular with schools in recent years.

Common roles filled by customer services apprentices in schools, include dealing with parents and the wider community, sales and service in relation to community facilities and supporting the operations team.

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  • To find out more about our Apprenticeship Service, please get in touch.

Start Date
Monthly from September 2015

Course type
Full-time Apprenticeship

Course Duration
13 months

Level 2 Intermediate Apprenticeship
Level 3 Advanced Apprenticeship

Based on National Apprenticeship wage

Apprentices need to be employed by the school

Job Roles
Typical job roles include Administration assistant, and facilities customer services assistant

Course progression
Access to further/higher education

Career opportunities
Retail, call centres, hospitality